VISIT  —  Rental Policies

If you have any questions relating to Bald Head Island Limited's rental policies, please call 1-800-432-RENT or email vacations@bhisland.com.

RESERVATIONS

Reservations may be made by calling 1-800-432-RENT or online at http://vacations.baldheadisland.com/rentals.aspx. Tentative 2012 reservations are subject to changes in rates and availability. Renters must be at least 24 years old.

RENTAL RATES

Ferry, parking, club temporary membership fees and taxes are not included in the published rates. Shoals Club temporary membership fees and taxes will be charged at time of booking. Any changes to Shoals Club temporary membership and taxes will be applied and charged prior to arrival. Bald Head Island Club temporary memberships are available for an additional fee.

MINIMUM STAY REQUIREMENTS

There is a two-night minimum on most island homes. Exceptions include a one-night minimum for The Elements and some one-bedroom homes. There is a seven-night minimum from 6/17/2011-8/18/2011; however, select accommodations offer stays of less than a week. Please inquire if you wish to stay less than a week from 6/17/2011-8/18/2011.

DEPOSITS AND PAYMENTS

A deposit of 50% of the total account balance, including all applicable fees and taxes along with a signed Guest Rental Agreement, are due within 14 days of reservation. Upon receipt of your deposit and Guest Rental Agreement, a confirmation will be sent. Your account balance is due in full at least 30 days prior to your arrival date. Reservations made fewer than 30 days in advance require payment in full at time of booking. Deposits are held in an interest-bearing account with accrued interest payable to Bald Head Island Limited. Accepted methods of payment include MasterCard, Visa, American Express, Discover, traveler's checks, personal check or cash. All checks must be issued in U.S. funds and drawn on a bank that operates within the U.S. Federal Reserve System. A $35 fee will be assessed on all returned checks.

SECURITY DEPOSIT

A credit card number is needed to book reservations. Guests are responsible for any damages, other than normal wear and tear, that occur to accommodations, electric vehicles or household furnishings as a result of their occupancy. Damage waiver insurance may be available. Bald Head Island Limited reserves the right to charge the renter's credit card for any damages found, as permitted under N.C. Statute.

CANCELLATIONS AND REFUNDS

Cancellations must be made by the person in whose name the reservation was made, no later than twenty-one (21) days after the reservation is made. Upon timely cancellation, 90% of the monies paid by Tenant will be refunded, and an administrative fee of 10% will be disbursed to BHIPM. Cancellation of a reservation later than twenty-one (21) days after reservation is made shall be deemed a material breach by Tenant, no refunds will be made, and all monies paid will be disbursed to BHIPM to defray its actual damages suffered as a result of Tenant’s breach; provided, that in any event, monies paid for transportation shall be refunded in full upon cancellation of Tenant’s reservation. Tenant acknowledges that BHIPM offered Tenant the opportunity to purchase trip cancellation and interruption insurance through the “Trip Preserver” program of Red Sky Travel Insurance, and that this insurance coverage was available for Tenant to review, consider and purchase for a period of twenty-one (21) days after Tenant’s reservation was made. Such insurance coverage (or a similar policy) shall be Tenant’s sole recourse for cancellation of a reservation more than twenty-one (21) days after reservation date. Subject to availability, reservations may be re-scheduled, one time only, for the same Property, for a later arrival date within the same calendar year, provided that notice is given at least twenty-one (21) days after the original reservation was made. Rental rates for the rescheduled reservation period may or may not be equivalent to the original reservation; however, no refunds will be made and any additional charges will be due and payable by Tenant. All advance payments shall be applied to the rescheduled reservation, and all terms and conditions of the original rental agreement shall apply. If, at the time Tenant is to take occupancy of the Property, BHIPM cannot provide the Property in a fit and habitable condition or substitute a reasonably comparable property in such condition, BHIPM shall refund to Tenant all monies paid by Tenant.

No refunds or rental rate adjustments will be made for malfunction of air conditioners, televisions, appliances, golf carts, phone or cable outages, or the like.

BHIPM cannot predict the location of construction activity on the Island and may not be able to inform Tenant at the time reservation is made whether the Property is near a construction site.

BHIPM will not make refunds due to construction activity.

TAXES

Your account balance will include a 7.75% N.C. sales tax (5.75% state/2% Brunswick County tax) and a 6% Village of Bald Head Island accommodations tax. Any changes in current tax rates will be applied on the effective date and charged prior to arrival.

CHECK-IN AND CHECK-OUT INFORMATION

Our guest check-in and reception area is located at Deep Point Marina in Southport. Property keys, temporary membership cards to the BHI Club (if purchased) and Shoals Club, along with a welcome packet, can be collected from the Deep Point Ferry Terminal Guest Check-in area located on the upper level. Reception desk hours vary seasonally; inquire prior to arrival, as special arrangements may be made for collection of check-in materials at the Guest Services desk on island.

Check-in and check-out times vary according to each accommodation (3 p.m./10:30 a.m.; 4 p.m./11:30 a.m.; 5 p.m./12:30 p.m., check-out day depending). Ferry reservation times will be indicated on the guest's Rental Confirmation. Arrival and departure ferry reservations will be made by a reservationist for times that closely match assigned check-in and check-out times, based on ferry and tram availability.

The check-in time listed on the Rental Confirmation indicates ferry departure from Deep Point Ferry Terminal. Guests should arrive at Deep Point Ferry Terminal at least 30 minutes prior to scheduled check-in time to allow time for the check-in process, the purchase of ferry tickets from the ferry ticket window, parking and any security processing. Guests who do not allow adequate time for the check-in process, unloading and parking may miss the ferry, or luggage may be transported on a ferry departing at an alternate time. Ferries will depart on time. Upon arriving at Deep Point Marina, drive directly to the ferry terminal to check-in to your rental accommodation. Once you have checked-in, place baggage on the luggage racks and proceed to an available parking lot. When entering a parking lot, a parking ticket will be issued. You will pay for parking upon exiting the lot at the end of your stay.

The check-out time listed on the Rental Confirmation indicates ferry departure from the island. Check-out procedures for the accommodations are posted in the homes. When departing the island, make sure all luggage is placed roadside at least 30 minutes prior to scheduled ferry departure time. We regret we cannot accommodate early arrival and late departure requests. Failure to check-in as scheduled may result in a delay of arrival to your accommodations. Failure to check-out from accommodations on time will result in an additional full-day rental fee.

FERRY & TRAM INFORMATION

Ferry service to the island is located at Deep Point Ferry Terminal, 1301 Ferry Road, SE, Southport, N.C. Details of the schedules are available by calling 1-800-432-7368 and at www.ferrytobhi.com.

Guests must call their reservationist to make any necessary changes to ferry/tram reservations to the island and from the island. Guests should have their ferry/tram reservation confirmation number available when changing ferry reservations. Transportation personnel will not be able to change arrival reservations pre-booked by a reservationist.

HOW TO PACK

Bald Head Island's baggage handling system is similar to that of an airline, so guests should pack as if they were flying to their destination and exercise restraint in what they choose to bring. Please note that a crib and high chair are provided in each accommodation upon request, and other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. When guests arrive at the mainland ferry terminal, they should place their baggage on the baggage racks, and notify an outfitter. Nametags are required on all luggage and boxes, and are available at the ferry terminal. Please limit luggage to no more than three checked pieces and two carry-on pieces per person. Loose items such as open-top bags or boxes, grocery bags, Styrofoam coolers, jackets, shoes, tennis racquets, surfboards or fragile items such as video cameras must be hand-carried. Such items may be subject to security screening.

Large, bulky items such as bicycles will require a Special Cargo Ticket that can be purchased for an additional fee at the lower level ticket window at Deep Point Ferry Terminal. These special cargo items will not be transported in trams due to size, sharp edges and/or grease. Cargo space on the ferries is constrained; therefore, it is possible that during peak periods cargo items will not be transported on the same ferry as passengers. Every effort will be made to transport special cargo within six hours of the guest's ferry time. Special cargo may be claimed at the island ferry terminal and transported by the owner using a golf cart provided with the accommodations. Special cargo departing the island should be brought to the island ferry terminal two hours prior to the guest's departure so it can be transported to the mainland for timely pick-up by the guest. Expensive bicycles are discouraged on the ferry system as they can become damaged in transit. Please note: Bald Head Island Limited and Bald Head Island Transportation accept no liability for bicycles damaged in transit.

FURNISHINGS AND EQUIPMENT

All rental accommodations have fully equipped kitchens, washers and dryers, vacuum cleaners, color TV, central heat and air conditioning, telephones, cribs (generally pack & plays), high chairs, bath towels, bed linens and the use of an electric cart(s). Other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. Linens for cribs and sleeper sofas must be requested when reservation is made. Each unit has one or more electric golf cart(s). Complimentary initial supplies of cleaning products, paper towels, bath tissue and soap are provided at check-in. Additional supplies can be purchased at the Maritime Market. Locked closets are maintained by homeowners for personal use. Please respect these areas.

HOUSEKEEPING

Accommodations are thoroughly cleaned before each guest's arrival. Additional housekeeping services can be requested at a special rate, based on availability. Reservations of two weeks or more in duration will receive a mid-stay freshen.

ACCOMMODATIONS CAPACITY

The number in your party should not exceed the maximum occupancy as stated in each listing. Private functions/parties are not allowed in rental accommodations without prior approval.

TELEPHONE

Long distance calls from rental accommodations must be made collect, by credit card or calling card.

PETS

Pets are allowed only in rental accommodations designated pet-friendly. No pets are allowed in rental accommodations not listed as pet-friendly, except for service pets. We reserve the right to terminate any rental, without refund, if pets are found on the premises. We also reserve the right to demand the removal of any unauthorized pet from the premises as well as charge an additional $500 fee per pet to treat the property for flea extermination, cleaning and damages. Pet-friendly accommodations require a non-refundable fee of $200 plus tax per pet. Pets are not allowed inside the passenger cabin of any Bald Head Island ferry.

SAFETY

The Village of Bald Head Island is an incorporated municipality, and ordinances are in place to protect the island and its inhabitants. Information about Village ordinances pertinent to your visit and activities can be found in the in-room directory provided in each rental accommodation or by contacting the Village at (910) 457-9700. Please note: Grilling is restricted on wooden decks, patios and under houses. Propane gas grills are generally permitted, but some communities restrict grilling entirely. Please check with your rental relations coordinator for further information about grilling. Please also note: Electric golf carts are not toys, and their misuse can lead to serious adverse consequences. They are subject to all laws and ordinances applicable to operation of a motor vehicle on a public road, including the requirement that operators must possess a valid driver's license, be at least 16 years old, and not under the influence of alcohol or drugs. Be sure to read and follow all instructions provided in the vehicle and the in-room directory for golf cart operation, including the precautions suggested for the safety of drivers and passengers. Whether biking, hiking, swimming or riding, please take care and make this a safe vacation trip for you and your family on Bald Head Island.

CONSTRUCTION

Unfortunately, we cannot predict the location of construction activity on the island and may not be able to inform you at the time you make your reservation whether your accommodations are near a construction site. We will not make refunds because of construction activity.

SEVERE WEATHER

If hurricanes or other extreme weather conditions occur, the Village of Bald Head Island may declare a state of emergency, or voluntary or mandatory evacuations. In either event, the lodging portion of accommodations charges will be prorated from the time of departure from the island until the island is reopened, or until the end of your reservation period, whichever comes first. If you choose to depart the island prior to an official declaration from the Village, no refunds will be made. Ferry tickets back to the island will be charged at full rate.

PLEASE NOTE

Descriptions of accommodations are based, in part, upon information provided by the owners of the premises described. Bald Head Island Limited has endeavored to ensure the accuracy of this information; however, we cannot be responsible for misinformation or typographical errors. All prices, fees, specifications, configurations and availability are subject to change without notice.